Shipping & Returns
Shipping Policy
Shipping Information
At shop.qarted.com, we aim to provide you with a smooth and efficient shopping experience. Here's what you need to know about our shipping policy:
Delivery Area
We offer worldwide shipping, and the availability of specific products may vary by region. To check if a product can be shipped to your location, please refer to the information provided on the product or checkout page.
Shipping Costs
Shipping costs are calculated based on your location and the weight of the items in your order. During the checkout process, you'll see the shipping cost associated with your purchase. Please note that there may be additional duty fees and taxes imposed by your country's regulations, which are the responsibility of the buyer.
Delivery Times
We make every effort to ensure that your order reaches you in a timely manner. Delivery times may vary depending on your location and the shipping method chosen during checkout. We aim to provide estimated delivery times at the time of purchase, but please be aware that these estimates are subject to change based on various factors such as customs clearance and local postal services.
Order Processing
Once you've completed your purchase, our team will process your order promptly. We'll keep you updated on the status of your order via email, including tracking information if applicable. You can track your order's progress on our website or through the provided tracking link.
Product Availability
While we strive to ensure all products listed on our website are available for purchase, there may be rare occasions when an item becomes temporarily unavailable. In such cases, we will notify you promptly and provide options such as a refund or the choice to wait for the product to become available again.
Returns and Refunds
If you encounter any issues with your order or if you're not satisfied with your purchase, please refer to our Returns Policy for information on how to initiate a return and request a refund.
Returns Policy
Returns and Refunds
We want you to be completely satisfied with your purchase from shop.qarted.com. If, for any reason, you need to return a product, please follow our Returns Policy:
Return Eligibility
You can initiate a return within 14 calendar days from the day you received the product. The product must be in its original, unused condition to be eligible for a return. Custom prints are non-refundable and not eligible for return.
Return Process
Contact us at contact@qarted.com to inform us of your intention to return a product. Please describe the defect or non-conformity of the product in your communication. Once your return request is approved, you will receive instructions on how to proceed with the return.
Return Shipping
The cost of return shipping is the responsibility of the buyer. The product must be returned to the address provided on the contact page.
Refunds
We will process your refund within 14 days of receiving the returned product. Refunds will be issued using the same payment method you used for your purchase. Please note that some payment operators may retain a portion of the refunded amount after 14 days.
Statutory Warranty
We are committed to the conformity of our products with the sale agreement and provide statutory warranty in accordance with applicable laws.
Online Dispute Resolution
In compliance with EU Resolution No. 524/2013, you have the option to resolve disputes related to online sales or service contracts through an online platform. Contact us at contact@qarted.com for more information.
We hope you enjoy your shopping experience at shop.qarted.com, and we're here to assist you with any questions or concerns regarding returns and refunds. Your satisfaction is our priority.
